Cutter’s Support Services

Cutter's Support Services

We're passionate about supporting our customers' systems - we want them to have a warm and secure feeling about the level of service we provide and we always strive to exceed their expectations

Chris Barker, Support Manager.

Providing support to the solutions we design and implement is the life blood of Cutter. We are committed to providing the very best service to our customers so that their IT teams can ensure their users have the best experience.

Cutter's engineering team is highly skilled, knowledgeable and professional. They provide friendly and proactive support to customers and have a detailed knowledge of the environments Cutter supports. Our focus on customer’s needs and understanding of the importance of the solutions to customers’ operations means we strive to go the extra mile.

The service we provide is more than just support – because our engineers have strong relationships with our customers and an intimate knowledge of the solutions we are able to add value in the strategic development of a customer’s environment, helping them get the most out of the IT infrastructure.

Cutter’s support team is structured so that you can build up personal relationships with our engineers. We believe this is essential for our people to really understand your environments and be best placed to provide the service and support you require. We have proved time and again that this close working relationship gives customers the confidence they need and allows our support team to deliver an unparalleled level of customer service.

There are some key points worth noting about the way in which Cutter works that have a direct beneficial impact on our solutions:

  • All of our Systems Engineers are passionate about providing a high level of service to our customers. We take pride in resolving any issues our customers face as quickly and effectively as possible, ensuring that they maintain a high level of uptime and that they have satisfied end-users.

  • We always aim to keep our customers informed of progress on any support tickets they raise with us. Unlike some support providers who need chasing to provide updates, we are proactive in providing constant feedback to our customers so that they know what is happening and when they can expect a resolution to their issues.

  • Our customers are very important to us and as such we are always keen to build strong relationships with them. It is important that we understand them, their organisation, and their ever-evolving needs so that we can provide solutions and support that are right for them.

  • Our engineers learn our customer’s system so that they can understand the intricacies of each deployment and know how to best configure them and accurately troubleshoot any problems that arise.

  • We work closely with our customers to understand the challenges that they face so that we can help them plan the future of their network and overcome any issues.
  • For peace of mind, we work with third-party vendors on our customer’s behalf so that they can have a single point of contact for any issues with the systems we deploy, and can rest assured that we will troubleshoot the root cause of any problems with the relevant parties.