This article is the second of a two-part series looking at the new Analytics feature in Freshdesk. The first part focussed on customer-facing reports and is […]
Freshdesk recently held a webinar on their new Analytics functionality which will replace the old Reports feature. Due to time constraints they were quite light in detail on […]
As an organisation that focuses on delivering high standards of service and support, it is essential for us here at Cutter to utilise an effective helpdesk […]
